We want to be sure you’re as happy with your ZLINS products as we are. If you’re not satisfied with your purchase, please email us right away, provided it has not been customized, is unused and is still in its original packaging.
Our 30 days warranty starts the date of receiving the product. If you have any problem with the item please feel free to contact us immediately.
To be eligible for a free return, the following criteria must be met:
All returns must be related to zlins.com order.
ZLINS does not offer returns on items purchased outside of zlins.com.
Any shipping costs from the original order are non-refundable
Any additional return shipping costs are non-refundable.
All merchandise must be unused and undamaged and returned in its original packaging.
The cost of transporting the returned goods will be borne by you.
All returns must be made within 30 days of purchase by contacting us at zlinsbottle@gmail.com. Please include your order ID and reason for your return in the message for documentation. During the return period, we will reply whether the product is eligible for refund, and if so, provide authorization and return instructions.
Once your return has been received, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment. Amount at your original purchase price, minus shipping charges (unless defective or damaged items). Normally, the refund will appear on your credit card within 2 business days of the refund being issued.
ZLINS does not accept replacements.
ZLINS does not accept returns on customized product.
Damage upon receipt：contact us via email with photos of damage within 72 hours of arrival. We confirm that the product is qualified for damage (according to customer judgment), we provide free replacement.
Defective product: If you find your product defective, please contact us within 30 days of delivery.
We are very sorry to hear that you have received the wrong order!
Please contact our Customer Service team via our support widget in the bottom right-hand corner and we'll get back to you within 1 to 2 working days
We recommend the following guidelines when shipping your return:
Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging . Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box. This can include your RMA or original order number.
Securely attach your return label to the package.
Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.
If you choose to use your own shipper, please include original order information or the return RMA number inside the box. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.
We are very sorry to hear that you have received the wrong order!
Please contact our Customer Service team via our support widget in the bottom right-hand corner and we'll get back to you within 1 to 2 working days.